Privacy Policy

Last Updated: October 8, 2026

HNS Luxury, operated by HNSS RETAILERS (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit hnsluxury.com, place an order, create an account, or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order information: Products purchased, order history, delivery details, and return or refund requests.
Payment-related information: Payment status, transaction references, and limited payment details provided by our payment processors.
Account information: Information you provide when creating or managing a customer account.
Device and browsing information: IP address, browser type, device information, pages visited, and interactions with our website.
Customer communications: Messages, photographs, and other information you submit when contacting customer support.

We collect information directly from you, automatically through cookies and similar technologies, and from providers that support payments, delivery, and website operations.

2. How We Use Your Information

We use personal information as reasonably necessary to:

Process payments and fulfill orders.
Send order confirmations, shipping updates, and other service messages.
Manage customer accounts, returns, and refunds.
Respond to questions and provide customer support.
Maintain and improve our website and shopping experience.
Understand website usage and product interest.
Send marketing communications where permitted and consistent with your preferences.
Detect and prevent fraud, unauthorized access, and misuse.
Maintain business records, resolve disputes, and comply with applicable legal obligations.

3. Payment Information

Payments are processed through third-party payment providers available at checkout.

Payment providers handle the payment credentials needed to complete your transaction. We may receive information such as payment confirmation, transaction references, card type, or masked card details to manage your order and any refund.

Please do not send your complete card number, security code, or account passwords through email or customer support messages.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential functions, such as maintaining your shopping cart, remembering preferences, and protecting checkout.

Depending on the services enabled on our website and your privacy choices, these technologies may also support analytics, personalization, and advertising.

You can manage cookies through your browser settings and any cookie or privacy controls available on our website. Blocking certain cookies may affect website functionality.

Where applicable law requires consent for particular technologies, we will request consent before using them.

5. How We Share Your Information

We may disclose personal information to providers that help operate our store, including:

Shopify and website hosting or technology providers.
Payment processors and fraud-prevention providers.
Suppliers, fulfillment providers, and shipping carriers involved in delivering your order.
Customer support and communication providers.
Analytics or marketing providers, where those services are used and subject to applicable privacy choices.
Professional advisers, including accountants and legal advisers, where necessary.

We may also disclose information to comply with legal requirements, respond to lawful requests, protect rights and safety, or in connection with a business transfer such as a merger or acquisition.

Certain disclosures for advertising may qualify as a “sale,” “sharing,” or targeted advertising under applicable state privacy laws, even when no money is exchanged. Where those laws apply, you may exercise the relevant opt-out rights described below.

6. Shopify and International Processing

HNS Luxury uses Shopify to power its online store. Shopify processes personal information to provide and support the platform and related services.

Depending on the Shopify features enabled, Shopify may also process information for purposes described in its own privacy notices.

You can learn more at Shopify’s Consumer Privacy Policy.

Our service providers may process or store personal information in the United States and other countries. Where applicable, we use safeguards required by law for international transfers.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no website, electronic storage system, or method of internet transmission is completely secure. Please protect your account credentials and contact us if you suspect unauthorized activity involving your account.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as order fulfillment, customer support needs, returns, accounting and tax requirements, fraud prevention, dispute resolution, and legal obligations.

When information is no longer required, we take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable retention requirements.

9. Your Privacy Rights and Choices

Depending on your location, applicable law, and whether that law applies to our business, you may have the right to:

Access personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information, subject to exceptions.
Obtain a portable copy of certain information.
Opt out of certain sales, sharing, or targeted advertising.
Limit certain uses of sensitive personal information.
Withdraw consent where processing relies on consent.
Appeal a decision about a privacy request where applicable.

To submit a request, email support@hnsluxury.com or call +1 609 696 6501.

We may need to verify your identity or an authorized agent’s authority before completing certain requests. We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights.

Where required by applicable law, we will honor recognized browser-based opt-out signals, such as Global Privacy Control.

10. Marketing Communications

Where permitted, we may send promotional emails about products, offers, and store updates.

You can unsubscribe using the link included in a marketing email or by contacting support@hnsluxury.com.

Unsubscribing from marketing does not stop essential communications about your orders, payments, shipping, returns, or customer support requests.

11. Third-Party Websites

Our website may link to websites or services operated by third parties.

Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

12. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact support@hnsluxury.com so we can investigate and take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

The updated policy will be posted on this page with a revised Last Updated date. Where required by law, we will provide additional notice or request consent for material changes.

14. Contact Information

For questions about this Privacy Policy or to submit a privacy request, contact us:

Store Name: HNS Luxury
Business Name: HNSS RETAILERS
Website: hnsluxury.com
Business Email: support@hnsluxury.com
Business Phone: +1 609 696 6501